Regina Jaslow (GIA 2024)
Regina Jaslow, Innocuous AI (GIA 2024)
Regina Jaslow: On the Importance of AI in Claims
Written by: Regina Jaslow, Founder, GIA 2024| Innocuous AI
Regina Jaslow is Co-Founder & CEO of Innocuous AI, and participated in the GIA 2024 cohort. After making nine insurance claims and finding that the claims experience had not improved over the decades, Regina, along with her Co-Founder & CTO, Noam Rosenberg, went on a deep dive in the insurance sector to learn why.
What they learned is that claims adjusters are overwhelmed with a heavy workload, and complying with changing insurance regulations across multiple states is very complex and time-consuming for them to keep up with effectively. To make things worse, 50% of insurance professionals in the US are expected to retire by 2028. The industry is going to face severe hiring and training issues.
This worrying industry trend affects both nationwide and regional insurance carriers, as well as the third party administrators (TPAs) they rely on to handle claims. In particular, this “hair on fire” trifecta of (1) hiring & training issues due to the “silver tsunami”, (2) time-consuming work & inconsistent compliance, (3) leading to growing enterprise risk and litigation costs, is making this an urgent industry-wide problem. Companies are looking at AI as a potential means of addressing these issues but are concerned with the use of AI because they don’t understand the “black box” under the hood.
Innocuous AI’s product helps claims adjusters—even new adjusters—more easily comply with insurance regulations across states, saves them time from their already heavy workload, reduces enterprise risk of greater litigation costs, and ultimately boosts policy renewals by making customers happy with a swift and fair claims experience.
The product is a generative AI product but addresses the AI concerns of the most conservative insurance firms because the process of curating the data and applying its use case in a very claims-specific way (also known as “narrow AI”), plus having a human-in-the-loop process with validation links to the data source, ensures a peace of mind in using AI that works well for the insurance sector.
To learn more about keeping AI safe, responsible and true, read this timely article where Regina was interviewed by the editor-in-chief of Authority Magazine for the thought leadership article, “Guardians of AI: Regina Jaslow Of Innocuous AI On How AI Leaders Are Keeping AI Safe, Ethical, Responsible, and True”, which was published in February 2025.
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